TERMS & POLICIES
Thanks for choosing Twing Prints!
Here are our policies. Please read them to see how they pertain to your order.
Turnaround Time for Orders
A turnaround time of about two weeks for print jobs from the time that we receive your product. Product is not kept on hand and will be ordered per custom/fulfillment order, after an invoice deposit is made. We will inform you when product is in house and that will begin the two weeks. Please plan if you need your order by a specific date, we cannot be held responsible for unforeseen interruptions due to weather, vendor errors, shipping errors, or backordered garments. Orders are completed in order. We do not offer rush ordering. Please plan ahead!
We request that you pay at least 50% when you approve your invoice/artwork mockup. Payment of the deposit assumes that you have read/agreed to our terms and approve digital art mockup for printing. The remaining balance must be paid at or before shipping. You can pay through the payment link we send you digitally.
Orders that are late on payment for more than 30 days after completion date email will have a $50 late fee added to the invoice. Orders that are late on payment for more than six months will be considered abandoned and donated at random.
Art Files and Design Charges
Please send artwork as an Adobe Illustrator or vector file(.ai, .png, .tif, .psd). If that is not possible, please send us the best quality file you have. JPEG and PDF images should be at least 300 dpi. Artwork needing to be adjusted for quality will be assigned a design fee of $50/per hour.
ART DISCLAIMER: Twing Prints assumes all artwork submitted for replication is cleared of copywrites, an original piece, or owned artwork by the customer.
Approval of Mockup
After receiving your artwork, a digital mockup with your design on the product of your choosing will be created. Check for color, spelling, placement, etc. We are not responsible for mistakes on mockups that have been approved by the customer online. After customer approval online the artwork will be considered finalized and project will move forward.
Graphic design services offered. Please include as much detail and some art examples in your emails. Up to three revisions of logo. Twing Prints reserves replications rights for designs we created for up to twelve months. Those rights can be purchased from Twing Prints.
We ship via USPS and UPS. Shipping time is not included in your order turnaround time. Expedited shipping is available at additional cost.
We love to post on our various social media outlets. Please notify us if you do NOT want your project shared. We will assume that we have permission to post our photos of your project online if you do not tell us otherwise.